Embedded Files
CTC's High 5 is a web application built by ICOM for Canadian Tire Corporation (CTC).
This was deactivated Jan 11, 2019
Usernames
Usernames
Most usernames are the employee's Employee ID number
For FGL users the format of login names is F123456789
- ie F002146131 etc
If you select FGL in login screen on High5 website the system will automatically prepend "F" to whatever user entered as the login name.
Passwords
Passwords
Fulfilment issues
Fulfilment issues
Send fulfilment concerns to high5@cantire.com.
New requests are emailed by the system to:
high5.fulfillment@marks.com
Escalations
Escalations
Tickets escalated from Tier 1 should be redirected as follows:
- App errors:
- Tech team
- Business issues: myhr@cantire.com
- Fulfilment
- eg: Where is the t-shirt I ordered?
- PeopleSoft issues
- eg: Why is my name not in the system?
Test accounts
Test accounts
From: Ryan Deacon [mailto:ryan.deacon@oracast.com] Sent: September-26-12 3:25 PMTo: Mark JohnsonCc: Ryan JonesSubject: RE: FW: ICOM Business Impact Report 092312Hi Mark,You should have them refresh the main page as it may be something that is cached and not playing nice. I have tested with the following:0001475Welcome!0528Ryan DeaconChief Operating OfficerOracast, Inc.Suite 326, 918 - 16th Ave NWCalgary, AB T2M 0K3From: Ryan Jones Sent: September-06-12 2:32 PMTo: Mark JohnsonSubject: RE: High5 ticket escalation workflows - Updated time 1:30 MountainI am not in the systemUse these 2 accounts to test but do not change or say thanks in the live system just in case.Jeff Dick non-manager1007007 Jeff Dick 18-Jun Cathy - Manager1013596 Catherine Yoshisaka 15-Jun Common Service Requests
Common Service Requests
Points refund
Points refund
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