TC Energy

TC Energy, formerly known as TransCanada, is a FiLMS client that uses FiLMS for its Contractors. They have their own LMS, Plateau (according to Pam Tanaoka, March 2016), for employees. They formerly used SAP LSO.

FiLMS

This client has the following products produced by ICOM:

Client contacts

Support

Examity provides Tier 1 support on behalf of ICOM. Their help documentation:

Contractor Admin Access

None

Tracey Thisdelle added a private note 8 minutes ago (Mon, 30 Jul at 10:27 AM)

Good Morning Mark,

Thank you for following up with me prior to responding to this individual. We absolutely do not let anyone – contractors or TransCanada employees have an admin account so the answer is no.

Have a great day,

Tracey Cicansky (Thisdelle)

Health & Safety Program Coordinator

HSSEM Dept. - Program Governance

Exclusive groups

FM_ExclusiveGroups been installed to ensure users who switch languages are only in the latest language group they've selected:

Users who switch language see the following message:

Daily CRON

TransCanada FiLMS has a daily CRON job that is primarily responsible for generating Earned Certificates for end-users. They require them as proof of their Safety certification. If the CRON fails not all Earned Certificates may be generated.

!!!WARNING!!! Only run upon a CRON failure because it may have negative side effects

To rerun, click the following URL:

  • http://tc.icomproductions.ca/admin/daily_cron.php?force=true

Certificates

certificate swfs updated due to incorrect dating issues 5/30/2014

Troubleshooting Guide

https://docs.google.com/a/icomproductions.ca/document/d/1AMKBHoglLK81yr9dL-a77bxJFXXbUGMVCRwZsDLGoDc/edit

http://tc.icomproductions.ca/login.php?admin

Deployment

&useObjectives=no

&useLessonSuspendData=yes

&useLessonLocation=yes

PDS

So it appears SAP’s interpretation of the SCORM spec is different then what’s on the spec books. Setting an objective’s score to a blank isn’t supported in SAP thus giving the error 405 (incorrect datatype)

LMSSetValue("cmi.objectives.0.score.raw,")

LMSGetLastError 405

FiLMS_ini.txt &useObjectives=no &useLessonLocation=yes &useLessonSuspendData=yes &useLocationSuspendData=yes

Also oddly enough student_name wasn’t set in the LMS or available to SCORM, possibly that is what we are seeing when you aren’t getting a name on the certificate, perhaps this is a setting on the LMS side? Or should it default to student_id if a name doesn’t exist.

LMSGetValue("cmi.core.student_id") PRP00082419 LMSGetLastError 0 LMSGetValue("cmi.core.student_name") <-should show a name here LMSGetLastError 0

Updated Certificates Y:\TransCanada\Safety Orientation\TransCanada_Safety_certificates_20120619 see ticket 2012060110000124