Google Remote Desktop



Rationale

For remote users to be able to do simple tasks (file transfers, locating files, checking PC status, etc.) in their work PC remotely that otherwise cannot be achieved without using 3rd party software. Although possible, it is not recommended to do heavy work (editing, coding, etc.) remotely.

Prerequisites

A work PC (to remote into; either turned on or in Sleep mode), PC/Laptop, ICOM Google account.


File Transfers

It is not recommended to do large file transfers over the remote environment. Instead, use the Y drive for a more reliable transfer.

Setting Your Machine Up for Remote Access

Setup

This setup is to be done to the PC where you want to remote into. In this example, we're using the office PC, note that the PC should be turned on or at least be on sleep mode in order to access it remotely.

2. Download and install the extension.


3. Click Add Extension.


4. Choose a name for your PC or leave it as it is then click Next.


5. Choose a pin to use when accessing your remote device then click Start.


6. A confirmation prompt will appear, then click Yes.


7. After a successful installation, you should see your device on the home page.


Accessing Remotely

To access your PC remotely do the following:

  1. Go to https://remotedesktop.google.com/access/
  2. Login to your ICOM google account.

3. On the list of device(s) click on the device that you want to remote into.


4. Enter your PIN then click the arrow.

For security reasons, it is highly advised to keep the "Remember my PIN on this device" box unchecked

5. From here you'll be able to do light work in your work PC from virtually anywhere.

Remote Support

If you are having any problems with your PC that you need help with, you can request for a Remote Support session with us. This will allow us to access your PC remotely and it can help us address the issue directly. This requires the extension to be installed beforehand and a stable internet connection.

To do that,

  1. Click on Remote Support or alternatively go to this URL: https://remotedesktop.google.com/support
  2. Then, click on Generate Code
  3. Provide us with the generated code and the remote support session will start.


Generate Code


Give this code to your support provider


Additional Features

On the right side of the screen where you're running the remote desktop, you'll see a faint blue button containing a white chevron pointing to the left. This will pull the additional features of the app and you can customize some options namely Session, Input Controls, Displays and File Transfer among the important ones.