AnswerNet

AnswerNet is a Call Center & Answering Service who took over ICOM's Enhanced Support May 31, 2021.

Support agent targets:

• Phone: 437-747-4651

• Email: icomproductions@client.answernet.com

They have 2 Canadian Locations:

• Toronto

• Winnipeg

Contacts

Primary Contact

• Email: torontomanagers@answernet.com

  • Entire visibility and awareness to the management team

Operations

Denise Joseph| AnswerNet

5407 Eglinton Ave. W. Suite 103 | Toronto, ON | M9C 5K6

P: 647-490-8834 or 416-231-0520 Toll Free: 800-892-0540 | F: 416-231-0311 | Email: denise.joseph@answernet.com | www.AnswerNet.ca

Celeste Farquharson

General Manager

a: AnswerNet TelePartners | 5407 Eglinton Ave. W. Suite 103, Toronto, ON, M9C 5K6, Canada|

e: celeste.farquharson@answernet.com | w: www.Answernet.ca

m: 416-236-8000 | c: 416-206-8672

Account Manager

Rad Pinckard

Radford Pinckard National Sales Executive

Office (602) 483-4577 Cell (480) 250-7807

Radford.Pinckard@answernet.com

3141 N 3^rd Ave ST C-100 Phoenix, AZ. 85013

Service overview

• Goal: 80/30

  • 80% of calls answered within 30 seconds

Script

• Current script: https://docs.google.com/spreadsheets/d/1HSG_jbmRenFENcQSRMhb95zOm6ZlBOUQ/edit?usp=sharing&ouid=102289919726668342024&rtpof=true&sd=true

• Changes:

  • 3-5 days lead time required to affect an update in AnswerNet system

  • Update Current Script and email to Celeste

IP Addresses

• Primary IP: 72.138.26.96

• Secondary Backup: 208.97.101.240