Remote workers

Users should be logging into their laptops as a local user (eg: icom-lp49\jsmith) instead of an ICOM domain user (eg: ICOM\jsmith). This account may either be set as an administrator or they may have access to the built-in Administrator account for the laptop. The Administrator account's password can be changed by the user but ICOM IT will have used a standard password during deployment, listed here:

• \\icomnt11\Private\Admin\ICOM IT\Settings\Technical Password.txt
• Most likely the one starting with the letters "wr"

Phones

ICOM phones are VOIP and are setup to pull an IP address using DHCP. This requires that the remote worker have a network able to support DHCP. Most home office routers have this. When first setting the phone up, it may take several minutes for it to reconfigure itself.

FTP

Connecting to Calgary Office FTP.

• What do you need?
  • Filezilla (https://filezilla-project.org/download.php?type=client)
• How to connect?
  • Host: ftp.icomproductions.ca
  • Protocol: FTP
  • Encrypt: Explicit FTP over TLS
  • User: (username provided by support@icomproductions.ca)
  • Pass: (password provided by support@icomproductions.ca)