Versature
Versature is ICOM's VOIP provider.
Handphones
PC Softphone
Smartphone app
Client Portal
Versature
Technical Support
Contact:
611 on your Versature phone
877-498-3772 option 3
support@versature.com
Hours
Monday-Thursday 8 am to 6 pm (ET)
Friday 8 am to 5 pm (ET)
Account Management
Here are some resources at your disposal should you ever have any questions or require any assistance:
- Our Knowledge Base has a ton of helpful articles and how to's, please feel free to circulate this link internally: https://academy.versature.com/
- If at any point you want to add another administrator to your account, you can do so through our online form found here.
- Versature's status page, trust.versature.com, is an efficient way to receive email notifications should there be any widespread issues. On the main page, click Subscribe to Updates to enter your email address.
As always, feel free to contact me if you have any issues or questions regarding your service.
Best regards,
Aga Szkraba
CUSTOMER SUCCESS MANAGER, VERSATURE
877-498-3772 x155
Admin
Admin PIN: PT5QAJ
Firewall
Here is the documentation from Fortinet on how to disable SIP ALG.
https://kb.fortinet.com/kb/documentLink.do?externalID=FD36405