TELUS Skype for Business

TELUS Skype for Business is an ICOM eco client.

Overview

TELUS SfB provides access to "clients" of TELUS wishing to consume the content provided.

Access

End-user: http://telus-sfb.icom.productions/
Admin: http://telus-sfb.icom.productions/
- After logging in expand menu to the right, click 'Back to FiLMS'

Insecure Logins

Client contact

Kathryn Barnett - kathryn.barnett@telus.com
Bryan Acker - bryan.acker@telus.com

Configuration

People
- Organization:
  - TELUS Skype for Business
- User:
  - Clients setup as a user, eg: Aviva
  - User is a member of group with same name, eg: Aviva
  - User detail field - Guidebook Theme, eg: aviva
Content
- eco pages
Report
- eco reporting
Modules
- FM_Guidebook
- FM_InsecureLogin
- FM_JWTSignOn
- FM_LoginLogging
- FM_ngLogin
- FM_RedirectRoleHomepage

Client user

Aviva themed home page

Common support requests

New client theme

Description:
- Client's are given eco access which is branded to them
- Usually just a replacement of the TELUS logo with the clients
- To do this the Tech team sets up a new theme
Service level target: 2 days
Service desk
- Receives ticket from Client admin team
- Confirms the following information is provided:
  - Client user ID in eco/FiLMS
  - Logo file:
    - Default: 200px wide x 45px high
    - Max: 300px wide x 67.5px high
- Escalate to Expert technical support group ~ eco
- Update the client
Expert technical support group ~ eco
- Add logo to system
- Impersonate User to ensure it's working
- Notify Service Desk
To Add the logo to the Eco site, go to the user set up for it (IE Nature's Path has a user of NP) and add the name of the logo in the Guidebook Theme in the Additional Details field.

File uploads

These are typically done by uploading the AWS using either the AWS Console or an app like S3 Browser. The base folder is here:

s3-ca1.icom.productions >> /assets/telus/skype-for-business/

Clearing cache is recommended. As per Steven:

I do it through Cloudflare

https://dash.cloudflare.com/login

Jon set me up with it I'm not sure if you're also setup. I go into icom.productions --> caching and only ever run a "custom purge" with the links that you updated on S3.

Unique features/configurations

Just the theme detailed above

Unique administration tasks

To be determined